Help Center

How can we help?

Account Help

Forgot your password? Need to update your account information? Find solutions to common account-related issues here.

Payment Help

Having trouble making a payment or need assistance with billing inquiries? Check out our payment help.

Order

Questions about your order status or delivery? Find answers to order-related queries and track your rental progress.

Application

Need help navigating our mobile app or experiencing technical difficulties? Explore our application help section.

Device Help

Having issues with the device you received or need setup assistance? Find helpful resources here.

Data & Privacy

Concerned about data privacy or have questions about our privacy policy? Learn more here

FAQ

Frequently Ask Questions.

Before you hit the road with, you might have some questions about our services, policies, and more.

If you return the car later than the agreed-upon return time, you may incur additional charges. Late fees are typically assessed on an hourly or daily basis, depending on the rental agreement. We recommend contacting us as soon as possible if you anticipate returning the car late to discuss your options.

Our standard fuel policy is to provide the vehicle with a full tank of fuel and require it to be returned with a full tank. If the vehicle is returned with less fuel, a refueling charge will apply. Alternatively, we offer prepaid fuel options for added convenience.

To rent a car with us, you will need a valid driver's license, a major credit card in the renter's name, and proof of insurance if you decline our rental coverage. International renters may also need to provide a valid passport and an international driver's permit.

Yes, we offer a range of additional equipment to enhance your rental experience, including child safety seats, GPS navigation systems, and ski racks. These items are available for an additional fee and can be reserved at the time of booking or requested upon arrival.

Our cancellation policy varies depending on the type of reservation and the rental location. In general, reservations canceled within a certain timeframe before the scheduled pickup time may be subject to a cancellation fee. We recommend reviewing the terms and conditions of your reservation or contacting our customer service team for more information.

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